Customer Service

At Spoiled Rotten Boutique, we are committed to providing quality service and showering our customers with attention. Please let us know if there’s any way we can help or improve, or even if you want to just talk fashion! We are always ready!

Spoiled Rotten Boutique
10014 Rosedale Hwy.
Bakersfield, CA 93312
661-829-2905

Retail Store Hours:
Monday - Friday 9am - 7pm
Saturday 10am - 5pm
Sunday 11am - 4pm

Website Hours:
Monday - Friday 9am - 5pm

Website Questions?
661-829-2905
customerservice@shopspoiled.com

 

Return Policy:
All clearance items of 30% off and above are FINAL SALE. Exchanges or store credit will be issued within 15 days of purchase, tags attached in original condition. We do not issue cash or credit card refunds of any kind.

You may not return:
*SALE/CLEARANCE items, cosmetics, jewelry, lingerie, sunglasses, scarves, belts or gift certificates.
*All sales on SALE/CLEARANCE items are FINAL.
*All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If returned items have been tried on and they have makeup on them, they will not be accepted as a return and the items will be sent back to you.
*You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.

Online Credit:
*Merchandise may be returned for online credit within 15 days of the DATE of purchase.
*An online code will be emailed to the email address provided.

If the order is returned past the 15 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card, OR, we can send the items back to you with a future order. We will hold non-returnable merchandise for 30 days.

To make your return:
*Complete the Return Form on this page and include it in the package with the items you are returning.
*Once your package is received please allow 3 business days for return processing. You will be emailed a notification once your return is received.

Exchanges:
We no longer have the ability to do exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for online or store credit.

Trouble with your order?
*If you believe you have received DEFECTIVE merchandise or were shipped incorrect merchandise, you must contact our warehouse within 3 days of receipt.
NO EXCEPTIONS.

Questions? Please e-mail us at customerservice@shopspoiled.com or give us a call at 661-829-2905. We are available Monday-Friday from 9am to 7pm, Saturday from 10am to 5pm and Sunday from 11am-4pm (PST)

Where do I send my return?
Spoiled Rotten Boutique
ATTN: Returns
10014 Rosedale Hwy
Bakersfield, CA 93312